Refund policy

Last updated November 10, 2026

Writing the lyrics and the 60-second previews are free. The one-time $24.99 payment unlocks the full recorded song, both versions, and the gift page.

Technical failures

If a technical failure means we cannot deliver the purchased files or gift page, email support@songyougive.com with your order details. We will investigate and, when the failure cannot be fixed, issue a refund to the original payment method.

One free re-record

Within 7 days of purchase you can record the song again one time at no charge, with the same words or with edited words. The new recording is added to the same order.

If the name is sung wrong

If the recipient's name is clearly mispronounced and the free re-record does not fix it, email us and we will refund the order.

Preview before purchase

Please listen to the free preview before paying. Once the full digital song has been delivered, refunds are limited to a technical failure that prevents delivery or access. We do not refund a song because a creative choice, voice, style, or lyric is not what you hoped for after approval and delivery.

Changes before recording

You can edit lyrics and request a new version before recording. After recording begins, the approved words and selected direction are used to make the song.

Contact

Questions about a refund can be sent to support@songyougive.com. Please include the email on the account and the order identifier. We will reply with the next step.